Administrative Queries

Our team is here to help with a wide range of non-clinical and administrative requests. Whether you need an update on a referral, assistance with medical reports or insurance forms, a doctor’s letter, a copy of your medical records, or support with other healthcare-related paperwork, we are happy to assist.

To ensure your query is dealt with efficiently, please submit your request using the appropriate online form or use Andi, our AI telephone support agent, to help with this. Administrative requests are reviewed by the relevant team member and, where necessary, passed to a clinician for approval or completion. Please note that some services, such as private letters, reports, and insurance documentation, may be subject to a fee and can take additional time to process.

Our aim is to handle all administrative requests as quickly and efficiently as possible while ensuring accuracy and confidentiality.