Feedback & Complaints
Sunny Meed Feedback Form
You and Your General Practice
Formal Complaints
We value your feedback and welcome your comments, suggestions, and compliments.
Your feedback helps us understand what we are doing well and where we can improve the services we provide to patients, their families, and carers. We regularly review all feedback and use it to make improvements where needed. Compliments are shared with the staff involved and help us recognise and promote good practice across the wider team.
To tell us about your experience, please complete our Surgery Feedback Form. You may submit feedback anonymously if you prefer. If you would like us to respond, please provide your name and either an email address or telephone number. We will review your feedback and aim to provide an update within five working days.
Please be assured that any information you provide will be treated in the strictest confidence.
Alternatively, you are welcome to call or visit the surgery to discuss your feedback in person.
NHS England has developed a guide called You and your General Practice. It helps you to understand what to expect from your practice.
It includes, but is not limited to, practice opening hours, online access and types of appointments. In addition, there is advice on how you can get the best from your GP team.
As part of this, the guide advises patients and their representatives that their GP practice should be the first point of contact if they want to give feedback or raise a concern.
When you send information about your experience to your practice, they will share it with the relevant people. If you request a response they will treat it as a concern. If you do not request a response, they will treat it as feedback, whether positive or negative.
Should you not wish to give feedback or raise a concern directly to your GP Practice, the guide states that you have the option to contact your local NHS Integrated Health Board (ICB) or local Healthwatch instead.
An ICB funds all GP services in the area. Healthwatch is an independent organisation which represents the patient voice to improve health and social care services. Contact details for the Surrey area are below:
We take all feedback very seriously. If you do have an issue or concern about the care or the experience you have had that we have not been able to resolve through other means, you may wish to make a formal complaint. This will then start a formal investigation process by our surgery.
If you require assistance in raising a complaint, the Independent Health Complaints Advocacy Service can provide free, confidential, and independent support to help you to make a complaint about an NHS service. It is provided by Healthwatch Surrey in partnership with SILC (Surrey Independent Living Charity).
You can contact the team via:
- Telephone: 01483 310 500
- Text (SMS): 07771 108 624
- Email: nhsadvocacy@surreyilc.org.uk
- Website: www.surreyilc.org.uk/independent-health-complaints-advocacy-service/
We value your feedback and welcome your comments, suggestions, and compliments.
Your feedback helps us understand what we are doing well and where we can improve the services we provide to patients, their families, and carers. We regularly review all feedback and use it to make improvements where needed. Compliments are shared with the staff involved and help us recognise and promote good practice across the wider team.
To tell us about your experience, please complete our Surgery Feedback Form. You may submit feedback anonymously if you prefer. If you would like us to respond, please provide your name and either an email address or telephone number. We will review your feedback and aim to provide an update within five working days.
Please be assured that any information you provide will be treated in the strictest confidence.
Alternatively, you are welcome to call or visit the surgery to discuss your feedback in person.
If you wish to make a formal complaint, please follow the complaints procedure outlined in the section below.